It may be possible to get info about Chair parts (I haven't tried the phone numbers). Below is a transcript of my talk with customer relations at NordicTrack Online (click Live Help near the top of the page), from 11/6/2002:
NordicTrack.som Search Summary
Before you load up the ski rack and head for the slopes...before you put on your biking shorts and hit the mountain trails...before you show off your body in a sensational new bathing suit...there's NordicTrack. Life's an adventure. NordicTrack helps you get ready for it. For more detailed information about our product offering, please see the company Web site at https://www.nordictrack.com.
Below is a transcript of messages exchanged and items sent.
Topic: Can you provide information on the Nordic Fitness Chair?
Shannon: Hello Pauline, I am Shannon, your Online Fitness Consultant. Welcome to NordicTrack, the right destination for fitness equipment. I have received your question. Please give me a moment to answer you.
Shannon: Pauline, I apologize but I do not have information on the Fitness Chair, as it is not listed online. Please let me know which workout do you prefer so that I can suggest you something similar from our products listed online.
Pauline: The Fitness Chair is a discontinued product and I wondered if there was a way to access parts or service.
Shannon: Can you please let me know the model number of your Fitness Chair?
Shannon: Can you also tell me if it was purchased before or after December 31, 1998?
Pauline: Original invoice has item/catalog #1820
Pauline: Nordic Fitness Chair-Chestnut (001-S- )
Shannon: Was your Fitness Chair purchased before or after December 31, 1998?
Pauline: Purchased Nov. 1993, even the manual (I have the original) does not have a model number - who bought the last of the parts from NordicTrack? Pauline: Sorry, that was Nov .1990.
Shannon: Currently, replacement parts for your Fitness Chair are unavailable online. However, you can easily place an order by calling our customer service department at our toll-free number 1-877-651-6119 or e-mail at service@iconfitness.com.
Shannon: Before calling, please have the following information ready: Model Number, Name of product, Serial Number and Description of the part.
Shannon: The office is open Monday-Friday 7am-6pm Mountain Time (excluding holidays). This number is valid for customers residing in the Continental US as well as Canada. I assure you that they will be glad to assist you to the best of your satisfaction.
Pauline: I am in contact with many people about this product and there is great interest in parts or purchase.
Pauline: Are brake assemblies available? Brake Resistance Assembly (001-U- ), item/cat 1517, which might be like ones used now in other products?
Shannon: Pauline, I apologize but I do not have information on your this request.
Pauline: Thank you for your time Shannon.
Shannon: You're very welcome, Pauline.
Shannon: Thank you for visiting NordicTrack, Pauline. We will send you the detailed transcript of our meeting for your reference. If you have further questions, please feel free to contact us anytime, we are here to assist you round the clock.
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